Our Internet Terms & Conditions

The site is hosted by Fasthosts.co.uk. Online payments are handled by Worldpay.co.uk. Orders, clients and other 'Back Office' information is handled by MarketersChoice.com.

1. General
This transaction is between you, the customer and Earth Essentials Ltd. Registered Office: Andromeda House, Calleva Park, Aldermaston, Reading, Berkshire RG7 8AP. Company No. 6491761 VAT Number: 929 3895 67. Any transaction is governed by English Law. This site is for the fulfilment of UK orders. Earth Essentials Ltd is pleased to accept orders subject to terms & conditions of sale as stated below. In these terms "Days" refers to working days based on GMT (Greenwich Mean Time), being Monday to Friday excluding UK bank holidays unless otherwise stated. All Prices shown are in Pounds Sterling and exclude VAT/Sales Taxes; VAT will be added to the cost of the goods. E. & O. E. All product information is given as a guide only. Earth Essentials and Green by Nature reserve the right to refuse to sell to any individual, company or organisation. Your statutory rights are not affected.

2. Order Cancellations
If at any stage you wish to cancel your order please contact us quoting your order number by e-mail to: sales@earth-essentials.co.uk PLEASE NOTE: THE RIGHT TO CANCEL APPLIES ONLY TO EC & UK RESIDENT DOMESTIC CONSUMERS, ANY OTHER CANCELLATIONS WILL ONLY BE ACCEPTED AT THE DISCRETION OF EARTH ESSENTIALS. WHERE A CANCELLATION IS ALLOWED, A RESTOCKING FEE MAY BE CONSIDERED APPROPRIATE AT THE DISCRETION OF EARTH ESSENTIALS IF GOODS HAVE ALREADY BEEN DESPATCHED TO THE CUSTOMER.

3. Backorder Policy
Backorder items are products that are not currently in stock.These items are on order from the manufacturers. If you order an item that is out of stock and we are unable to provide the product within the delivery period specified, we will notify you by e-mail when the products will be arriving at our warehouse and when they will be available for despatch.

4. Delivery Information for UK customers only
Providing your payment is cleared and the product(s) are in stock you will normally receive your order the following working day (on all orders placed before 4.00pm GMT). All products in stock are, where possible, despatched by either 1st class post or a next day courier service.

5. Returns Procedure
APPLIES ONLY TO EC & UK RESIDENT DOMESTIC CONSUMERS At Earth Essentials we want you to be delighted every time you shop with us so we make our returns policy simple. For any defective\damaged products or order discrepancies received, please follow the returns procedure below: a) Products in working order must be returned in their original packaging. b) Faulty products still within the manufacturer’s warranty period should, if possible, be returned in their original packaging. c) Please enclose details of the defect,damage or discrepancy including print samples where applicable. d) Enclose original or copy of the sales invoice. e) Please obtain proof of posting when returning goods. Please send your package to: Returns Department Earth-Essentials Ltd. Unit 6, Budds Lane Trading Estate, Romsey, Hampshire SO51 0HA Customers other than EC & UK resident domestic consumers should contact us by e-mail or telephone regarding potential returns.

6. Invoice Query
If you have a query with an invoice please contact us on: e-mail:sales@earth-essentials.co.uk Tel:01794 513951

7. Methods of Payment
Our fully secure site payments are handled by Worldpay.co.uk who accept all major credit and debit cards including: Mastercard, Visa, Maestro. If for whatever reason you are still not comfortable using your credit card details over the internet please contact us to arrange alternative methods of payment before ordering. All goods remain property of Earth Essentials Ltd until payment is received in full.

8. Our Guarantee
THE GUARANTEE BELOW ONLY APPLIES TO EC & UK BASED DOMESTIC CONSUMERS. Our "no quibbles" guarantee means that if for any reason you are unhappy with your purchase we will issue a refund for the price of the item\s within 30 days of the cancellation. In the case of unwanted goods you have a 7 day cancellation period (which begins the day after receipt of the goods) in which to cancel your order and we will issue a refund for the price of the item\s within 30 days of the cancellation. When returning goods you may return the goods at your own cost, should it be necessary for us to arrange collection of the goods we reserve the right to deduct the direct cost of any such collection from the refunded amount. You must take reasonable care of any goods that have been supplied and we reserve the right to deduct costs equal to the loss of value in the goods from the refunded amount if you do not do so. This does not affect your statutory rights as a consumer. To make a return please contact us on 01794 513951. When returning goods please include your details, the order\invoice number, the reason for the return and wrap the package securely. You must obtain proof of posting when returning goods. Then send the package to the address-Returns Department Earth-Essentials Ltd. Unit 6, Budds Lane Trading Estate, Romsey, Hampshire SO51 0HA

9. VAT
All Prices shown are in Pounds Sterling and exclude VAT. The current rate for VAT is 17.5%.

The Earth Essentials Web Site is comprised of various Web pages operated by Earth Essentials.

The Earth Essentials Web Site is offered to you conditioned on your acceptance without modification of the terms, conditions, and notices contained herein. Your use of the Earth Essentials Web Site constitutes your agreement to all such terms, conditions, and notices.

10. MODIFICATION OF THESE TERMS OF USE

Earth Essentials reserves the right to change the terms, conditions, and notices under which the Earth Essentials Web Site is offered, including but not limited to the charges associated with the use of the Earth Essentials Web Site.

11. LINKS TO THIRD PARTY SITES

The Earth Essentials Web Site may contain links to other Web Sites ("Linked Sites"). The Linked Sites are not under the control of Earth Essentials and Earth Essentials is not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. Earth Essentials is not responsible for webcasting or any other form of transmission received from any Linked Site. Earth Essentials is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by Earth Essentials of the site or any association with its operators.

We may share your contact info with our sister companies - clearsky.co.uk, greenbynature.co.uk or wormsonline.co.uk, this may involve emails, newsletters and promotional items coming to you, usually via email.


SERVICE CONTACT : enquire@earth-essentials.co.uk

12. COPYRIGHT AND TRADEMARK NOTICES:

All contents of the Earth Essentials Web Site are: and/or its suppliers. All rights reserved.

13. TRADEMARKS

The names of actual companies and products mentioned herein may be the trademarks of their respective owners. The example companies, organizations, products, people and events depicted herein are fictitious. No association with any real company, organization, product, person, or event is intended or should be inferred. Any rights not expressly granted herein are reserved.